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Total Quality Management : a management philosophy for providing high quality construction

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Total Quality Management : a management philosophy for providing high quality construction


Published 1992
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"A scholarly paper submitted to: Professor William Maloney of The University of Maryland for ENCE 689, Spring 1992."

CIVINS

Description based on title screen as viewed on April 8, 2009

Thesis (M.S. in Civil Engineering) University of Maryland, Spring 1992

Includes bibliographical references (p. 42-43)

Total Quality Management (TQM) is not a new concept. However, its use in my construction company is. Only recently (within the past ten years or so) have American companies started to realize the potential of TQM as a means of ensuring high quality products and services. With this realization has come implementation in manufacturing and service companies. A commercial construction company, like any other business, must provide a top quality finished product to its customer if it intends to stay in business. TQM is one way to work to that end. This report explores the quality problems facing my fictitious construction company, which I believe are fairly typical among the commercial construction industry, existing management methods, and the TQM method to ensure top quality production. It will be shown why I believe TQM or a variation thereof is the best method for controlling the quality of products and service during the construction process. Under the philosophy of TQM, we build quality into the finished product

Mode of access: World Wide Web

System requirement: Adobe Acrobat reader

ck/ 4/8/09


Publisher University of Maryland
Pages 98
Language en_US
Call number ocn318075838
Digitizing sponsor Naval Postgraduate School, Dudley Knox Library
Book contributor Naval Postgraduate School, Dudley Knox Library
Collection navalpostgraduateschoollibrary; fedlink; americana
Notes No copyright page found. No table-of-contents pages found.

Full catalog record MARCXML

[Open Library icon]This book has an editable web page on Open Library.

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